This Service and Support Agreement ("Agreement") sets forth the terms under which Quantrive Solutions ("Company," "we," "our," or "us") provides technical assistance and customer support for its products and services. By engaging with our services, you ("Customer") consent to and accept the terms outlined in this Agreement.

Complimentary Support Duration

We provide complimentary customer support for six (6) months from the initiation of your service contract. During this period, you are entitled to the following support services:

Technical Assistance

Support for technical problems associated with our services, including system performance issues, error resolution, and bug fixes. This support is limited to problems directly stemming from our solutions.

Account & Billing Support

Help with creating, configuring, or managing your account. Assistance with any billing inconsistencies or invoice-related concerns.

General Support Queries

Responses to basic questions about our offerings, features, or operational procedures. Best practice advice and general usage recommendations for our services.

Paid Support Plans

Once the six (6) month complimentary period concludes, further access to support requires enrollment in a paid support plan. Details include:

Subscription Format

Support is offered via subscription. Available plans and pricing details will be provided before the free support ends.

Coverage Under Paid Support

Paid plans will include all services mentioned under Technical Assistance, Billing Help, and General Queries.

Higher-tier plans may offer enhanced features like prioritized support or a dedicated account representative.

Payment & Plan Continuity

Support services require upfront payment for uninterrupted access. Non-renewal or failed payments may result in service suspension.

Features of Paid Support

Payment Cycles

Customers can choose monthly, quarterly, or annual billing. Full payment is required upfront to activate or continue support services.

Technical Assistance Scope

Covered Areas:

Limitations:

Only issues tied directly to our solutions are supported. Any third-party or customer-led customizations fall outside this support scope.

Billing & Account Support

Covered Services:

Billing Issues:

All billing disputes must be reported within 30 days of the billing date. We aim to resolve such disputes within ten (10) business days.

Support Hours

Standard support is offered via email, Monday to Friday, 9:00 AM to 6:00 PM (local time). Emergency help for critical service failures may be available outside these hours under certain support plans.

Client Obligations

To assist in effective problem resolution, you must:

Support Limitations

Our support services do not cover the following:

Termination of Support Services

We reserve the right to discontinue support if:

Agreement Revisions

We may revise this Agreement as needed. You will be informed of updates, and continued use of our services implies your acceptance of the updated terms.

Contact Us

If you have any questions regarding this Agreement or need support, please reach out to us at support@quantrivesolutions.com

By continuing to use our services, you confirm that you have read, understood, and agreed to the terms outlined in this Agreement.